NewJili FAQ — Your Questions, Answered

Yes. NewJili strictly enforces a 21+ age requirement for all players, consistent with Philippine laws governing casino-style online gaming. During registration, you confirm that you meet this requirement. NewJili reserves the right to request age verification documents at any time. Accounts found to belong to underage players will be suspended immediately and any funds returned.

No. Each player is allowed only one NewJili account. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've lost access to your existing account, use the password reset option or contact support — do not create a new one.

Visit the Login page and enter your registered mobile number and password. If you're using the NewJili mobile app, the login screen is the first thing you'll see after opening the app. For faster access on your phone, you can enable biometric login (fingerprint or Face ID) from your account settings after your first successful login.

On the Login page, tap "Forgot Password" and enter your registered mobile number. You'll receive an OTP via SMS. Enter the OTP, then set a new password. Make sure your new password is at least 8 characters and includes a mix of letters and numbers. If you no longer have access to your registered mobile number, contact NewJili support directly via the email listed at the bottom of this page.

NewJili supports the most popular payment channels in the Philippines for both deposits and withdrawals: GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Pesos (₱). We're always working to add more options, so check the cashier section of your account for the latest available methods.

The minimum deposit on NewJili is ₱500. This applies to all payment methods including GCash and PayMaya. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification for security purposes. Deposits are credited to your NewJili wallet instantly in most cases.

Withdrawal processing times vary by method. GCash and PayMaya withdrawals are typically processed within minutes — most players in Manila, Cebu, and Davao receive their funds in under 15 minutes. Bank transfers (BPI, BDO, Metrobank) generally take 1–3 business hours during regular banking days. Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. Make sure your withdrawal account details match your registered NewJili name to avoid delays.

A withdrawal may be delayed for a few reasons: your account may require identity verification, the name on your GCash or bank account may not match your NewJili registration, or you may have an active bonus with wagering requirements that haven't been met yet. Check your account notifications for any pending verification requests. If your withdrawal has been pending for more than 3 hours on a business day, contact NewJili support with your transaction reference number.

NewJili does not charge any platform fees for standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking your provider's fee schedule if you notice any deductions on their end.

NewJili currently offers six featured games: Money Wheel, Jungle King, Dragon Fishing, Fortune Tiger, Shade Dragon Fishing, and Boom Legend. Each game has its own mechanics, bet range, and payout structure. Visit the Game page for a full overview of the library. New titles are added regularly, so check back often.

Yes. All NewJili games use certified random number generation (RNG) to ensure every outcome — every spin, every wheel result, every fish catch — is completely random and independent of previous results. No outcome can be predicted or manipulated. NewJili is committed to fair play for all Filipino players, and our game systems are regularly reviewed for integrity.

Minimum bet sizes vary by game. Most NewJili games allow bets starting from as low as ₱1 per round, making them accessible for casual players who want to enjoy the experience without risking large amounts. Higher bet tiers are available for players who prefer bigger stakes and bigger potential payouts. Check the in-game bet settings for the exact range for each title.

Some NewJili games offer a demo or practice mode that lets you get familiar with the mechanics before wagering real ₱ pesos. Availability of demo mode depends on the specific game. Check the game lobby after logging in to see which titles have a free-play option. Note that winnings from demo mode cannot be withdrawn — only real-money play generates cashable winnings.

Both are fishing arcade games, but they offer different experiences. Dragon Fishing is the classic version — bright visuals, straightforward mechanics, and a great entry point for new fishing game players. Shade Dragon Fishing is the darker, more intense version featuring shadow creatures, higher-risk multiplier events, and rarer boss encounters. Shade Dragon is generally recommended for more experienced players comfortable with higher volatility.

Visit the App page for full download instructions. For Android users, download the NewJili APK directly from the app page and install it after enabling "Install from unknown sources" in your phone settings. For iOS users, open the NewJili website in Safari and tap "Add to Home Screen" to create a shortcut that works like a native app. Both options give you full access to all NewJili games and features.

Yes, the NewJili app is completely free to download and install. There are no subscription fees or download charges. You only spend money when you choose to deposit and play. The app is optimized for low-end Android devices common in the Philippines, so it runs smoothly even on budget smartphones with limited RAM.

The most common reason the NewJili APK won't install is that "Install from unknown sources" is not enabled on your device. Go to Settings → Security → Install Unknown Apps (the exact path varies by Android version and brand) and allow installations from your browser or file manager. Also make sure you have enough storage space — the app requires at least 80MB of free space. If the problem persists, try re-downloading the APK from the App page as the file may have been corrupted during the first download.

Yes. While NewJili does not have a dedicated App Store listing, iOS users can access the full NewJili experience through Safari. Open newjili.one in Safari, tap the Share button, then select "Add to Home Screen." This creates a web app icon on your home screen that opens NewJili in full-screen mode, just like a native app. All games, deposits, and withdrawals work exactly the same way.

Visit the Voucher page to see current active voucher codes and redemption instructions. Generally, you enter your voucher code in the "Promotions" or "Voucher" section of your account dashboard. Voucher codes are case-sensitive, so enter them exactly as provided. Each code can only be used once per account. If your code isn't working, check the expiry date or contact support.

Wagering requirements (also called rollover or turnover requirements) mean you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 10x wagering requirement means you need to place ₱5,000 in total bets before the bonus converts to withdrawable cash. Specific wagering requirements are listed on each promotion's terms. Always read the bonus terms before claiming to avoid surprises.

Yes, NewJili offers welcome promotions for newly registered players. The exact bonus amount and structure may change over time, so the best way to see the current offer is to visit the Register page or check the Promotions section after logging in. Welcome bonuses are typically credited after your first qualifying deposit and are subject to wagering requirements before withdrawal.

NewJili uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled through secure, verified payment gateways. We do not share your personal data with third parties for marketing purposes. For full details, read our Privacy Policy.

If you suspect unauthorized access to your NewJili account, change your password immediately via the Login page using the "Forgot Password" option. Then contact NewJili support right away with your account details so we can review recent activity and temporarily lock the account if needed. Never share your password or OTP codes with anyone — NewJili staff will never ask for your password.

Yes. NewJili takes responsible gaming seriously. We offer deposit limits, session time reminders, and self-exclusion options for players who feel they need a break. If you or someone you know is struggling with gambling habits, visit our Responsible Gaming page for detailed information on available tools and support resources. Remember — gaming should always be fun, not stressful. 21+ only.

You can request a temporary suspension or permanent self-exclusion from your account settings or by contacting NewJili support directly. Self-exclusion means you will not be able to log in or create a new account for the duration of the exclusion period. We take these requests seriously and process them promptly. For more information on self-exclusion and responsible gaming resources, visit our Responsible Gaming page.