Gaming at NewJili is meant to be fun — a form of entertainment, not a way to make money or escape problems. We take responsible gaming seriously and provide every Filipino player with the tools, information, and support they need to stay in control.
At NewJili, we believe that responsible gaming is not just a legal requirement — it's a core part of who we are as a platform.
For most players, online gaming is a relaxing hobby — something to enjoy after a long day, whether you're in Makati, Cebu, or Davao. But for a small number of people, gaming can become a problem. NewJili is committed to helping players recognize the warning signs early and providing real, practical tools to help them stay in control.
This page explains everything you need to know about responsible gaming at NewJili: our tools, our policies, and where to get help if you or someone you know needs it.
Every player is age-verified at registration. No exceptions.
Set your own deposit, loss, and session limits at any time.
Request a temporary or permanent break from the platform instantly.
Our support team is always available to help with responsible gaming concerns.
Automatic session time notifications to keep you aware of how long you've been playing.
NewJili gives you direct control over your gaming activity. All of these tools are available through your account settings or by contacting our support team — no waiting, no complicated processes.
Set a daily, weekly, or monthly cap on how much you can deposit into your NewJili account. Reductions take effect immediately. Increases require a 24-hour cooling-off period to protect you from impulsive decisions.
Define the maximum amount you're comfortable losing over a set period. Once your loss limit is reached, NewJili will automatically prevent further wagers until the limit period resets or you adjust your limit.
Set a maximum session duration. When your time is up, you'll receive a notification and the option to end your session. This helps prevent the "just one more game" spiral that can sneak up on anyone.
Receive periodic pop-up reminders showing how long you've been playing and how much you've wagered during your current session. A simple but powerful way to stay grounded and aware.
Take a short break from NewJili — 24 hours, 7 days, or 30 days — without fully closing your account. During a cooling-off period, you cannot log in or place wagers. Your account and balance are safely preserved.
Request a temporary exclusion (minimum 6 months) or permanent self-exclusion from NewJili at any time. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. Contact our support team to activate this.
Problem gambling can affect anyone — regardless of age, income, or background. The earlier you recognize the signs, the easier it is to get back in control. Ask yourself honestly: do any of these apply to you?
The vast majority of NewJili players enjoy gaming as a fun, controlled hobby. Here are the habits that keep it that way — whether you're playing Money Wheel in Manila or Fortune Tiger in Cebu.
Decide how much you're comfortable spending before you open the app. Treat it like a night out — once the budget is gone, the session is over. Never play with money meant for rent, groceries, or bills.
It's easy to lose track of time when you're having fun. Use NewJili's session time limit feature or simply set an alarm on your phone. Taking regular breaks keeps gaming enjoyable and prevents fatigue-driven decisions.
Losses are part of gaming — every game has a house edge. Chasing losses by increasing bets or extending sessions rarely works and almost always makes things worse. Accept losses as the cost of entertainment and move on.
Avoid gaming when you're drunk, emotionally upset, or extremely stressed. These states impair judgment and lead to decisions you'll regret. NewJili is best enjoyed with a clear head.
Requesting a self-exclusion is straightforward. We've made the process as simple as possible because we know that when someone needs a break, they need it now — not after filling out a complicated form.
During any self-exclusion period, NewJili will also suppress all marketing communications to your account, including bonus offers and promotional emails. We will not attempt to re-engage you while your exclusion is active.
Access your account via the NewJili website or mobile app. Make sure you're logged in to the account you want to exclude.
Navigate to Account Settings and select the "Responsible Gaming" section. You'll find all limit and exclusion tools here.
Choose your preferred exclusion period: 6 months, 1 year, 5 years, or permanent. Review the terms carefully before confirming.
Confirm your identity and submit the request. Your exclusion will be activated within 24 hours and you'll receive a confirmation email.
If you prefer, contact our support team directly at [email protected] and we'll process your self-exclusion request for you immediately.
These aren't just policies on paper — they're built into how NewJili operates every single day, for every player across the Philippines.
NewJili enforces the 21+ age requirement at every stage — registration, payment processing, and ongoing account monitoring. We use identity verification to confirm player ages and act immediately on any suspected underage accounts.
We believe informed players make better decisions. NewJili provides clear information about how games work, what the odds mean, and how to recognize when gaming stops being fun — right here on this page and throughout the platform.
Our customer support team is trained to recognize signs of problem gambling and to respond with empathy and practical guidance. If you reach out with a concern, you'll be met with understanding — not judgment.
NewJili's systems monitor player activity for patterns that may indicate problem gambling — such as sudden large increases in deposit amounts or extended late-night sessions. We may proactively reach out to players showing these patterns.
NewJili operates in alignment with applicable Philippine gaming regulations and supports the responsible gaming framework promoted by PAGCOR (Philippine Amusement and Gaming Corporation) for the protection of Filipino players.
We encourage players to talk to us openly about any concerns. Whether it's a question about your account, a request for a limit change, or a need for support, NewJili's team is here and ready to help — no topic is off-limits.
If you or someone you know is struggling with problem gambling, please reach out. Help is available in the Philippines, and you don't have to face this alone.
The Philippine Amusement and Gaming Corporation (PAGCOR) promotes responsible gaming across all licensed gaming operators in the Philippines. PAGCOR provides resources and guidance for players who need support with problem gambling.
The NCMH in the Philippines provides mental health support and counseling services. Problem gambling is recognized as a behavioral health issue, and the NCMH can connect you with qualified professionals who understand what you're going through.
Our support team is available around the clock to help with responsible gaming concerns, limit requests, self-exclusion, or just to talk through your options. We're here for you — reach out any time, no judgment.
NewJili is built for players who want great games and a platform they can trust. Join our community of responsible Filipino players — from Quezon City to Davao — and enjoy gaming the right way.
21+ only. Please play responsibly. By registering, you agree to our Terms & Conditions and Privacy Policy.